Refund policy
90-Day Money-Back Guarantee
We want you to be completely happy with Taimo. That's why every order comes with a 90-day money-back guarantee.
How it works:
- You have 90 days from the day your order is delivered to request a refund.
- If you're not happy with your results for any reason, you get 100% of the purchase price back. No questions asked.
- You don't need to send anything back. You can keep the tubs, even if they're opened or empty.
How to request a refund:
Email us at hello.taimolabs@gmail.com with your order number and the email address you used for your order. We'll confirm your refund, usually within 1–2 business days.
When you'll receive your money:
Once your refund is approved, it is sent automatically to your original payment method within 10 business days. Please remember it can take a few extra days for your bank, card provider or PayPal to show the refund.
Damaged, defective or wrong items:
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us at hello.taimolabs@gmail.com within 14 days of delivery, ideally with a photo, and we'll send a free replacement or a full refund – whichever you prefer.
European Union 14-day right of withdrawal:
Independently of our guarantee, if your order is delivered to the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of delivery without giving a reason. To use this right, just email us at hello.taimolabs@gmail.com. Our 90-day guarantee gives you everything this right gives you and more, and does not limit your statutory rights in any way.
Questions?
Contact us any time at hello.taimolabs@gmail.com – we usually reply within 24 hours on working days.